Accessibility

VisitScotland, Scottish Government and IMG have been working very hard to ensure The 2019 Solheim Cup is the most accessible golf event to date. An Accessibility Guide - containing information on getting to the event, getting around and customer support – can be found HERE.

We know that all disability is individual, which is why we will try to respond individually to each spectator by providing a team of specifically designated Spectator Assistance Volunteers, called Access Buddies, to assist with a spectator’s arrival and movement throughout the venue.

Ticketing Policy

The Solheim Cup looks forward to welcoming any persons with disability to attend the event at Gleneagles. The following ticketing policies have been put in place:

Disable spectators who require a carer to assist them are entitled to receive one free carer ticket when purchasing a concessions ticket. 

Disabled persons who require a car parking space at the event will be allocated a free parking space.

The above is subject to availability.

If you have already purchased a concession ticket please email access@solheimcup2019.com to request a carer ticket. 

Parking

Blue badges holders are eligible to parking in Car Park 3A, the closest available parking to the Solheim Cup. If you would like to arrange to park in car park 3A please email access@solheimcup2019.com.

There will be an accessible drop off/pick up point located at the pedestrian exit from Car Park 3A to the venue. This will reduce the walk for guests with limited or restricted mobility. If you would like to use the drop-off please let the parking attendants know when you arrive at the entrance to Car Park 3.

Access Buddies

The Solheim Cup are offering a volunteer team of access buddies. These access buddies will be available to offer a variety of support, particularly as guests arrive at the venue. 

Access buddies will have received training to support guest needs, they will be able to help you get to security and support around the venue, if required. 

If you would like to arrange for an access buddy to meet you upon arrival, please contract access@solheimcup2019.com 

Event Mobility

For those with limited mobility the Solheim Cup are offering free mobility scooters, subject to availability. Event mobility require a deposit for the use of the scooter which will be refunded following the return of the scooters. For guests wishing to pre-book a mobility scooter please visit https://www.eventmobility.org.uk/book-your-scooter&filter=16 

The Event Mobility tent will be located in Car Park 3A, close to the pedestrian exit from the Car Park to the Venue, should you wish to collect a scooter on the day. 

Arrival Process

It is estimated that getting from Car Park 3A to the Spectator Village will take 20 minutes. This processes will involve going through an entrance tent and security check and then travelling down the closed A823 taking you to the Spectator Village and 1st Tee area.

Entrance Tent & Security Check    

Tickets will be available to purchase at the gate should you require. There will be a ticketing counter to purchase tickets from. Access buddies and ticketing staff will assist any guests who may require assistance in purchasing their tickets. 

From the car park to the entrance tent there will be plastic path system to allow for a solid and level access to the venue. 

If you have purchased your ticket in advance you will be assisted through a dedicated security and ticket check lane. The security check will check any large bags and random searches may occur, in line with the event safety policy. Security checks will be looking for any prohibited items, a list of which will be displayed at the entrance. 

There will be metal barrier to help lead you through the security check.

The security tent is a floored structure with ramps on entry and exit. Guests may travel on a mixture of both flat grass areas and plastic path system to get to the hardstanding path taking you into the venue. 

There will be a rest point just after the entrance tent. Should you require assistance please ask an access buddy or member of staff.

Accessibility Map

We have worked hard to create a dedicated accessible route around the Gleneagles venue which is aiming to have an obstacle-free route around several holes with dedicated view areas. 

LET

Accessible Viewing Areas

Viewing areas will be a combination of roped off area identified with the Accessible Viewing Areas sign. 
 
Accessible Viewing platforms, which are flat, raised and carpeted area adjacent or part of the following grandstands:
•    17th Green
•    18th Green

Accessible Viewing Areas are located are located at the following point on the course: 
•    1st Tee
•    2nd Tee
•    9th Green
•    10th Tee
•    10th Green
•    11th Tee
•    Driving Range

All viewing areas will have moveable folding chairs for those requiring a seat or for personal assistances to sit with their care. 

Facilities

There are several catering facilities located around the venue, with the main catering facilities being located in the Spectator Village.

There is step free access into the Spectator Village Public Catering. All other public catering areas will be located on grass terrain.

Catering

There will be public catering areas located around the course, serving drinks and food. There will be access buddies available in the spectator village to help facilitate any guest who may require help getting their food and drink.

Toilets

We have toilet facilities located around the golf course and at entrance points to the venue. These toilets include Ladies', Men's and Accessible toilets. We also have a provision of a gender neutral toilet located in the spectator village, along with offer two changing places, one in the spectator village and another in Car Park 3A. 

Changing Places toilets

Two Changing Places toilet facilities will be available for the duration of the event. This larger facility provides an adult sized changing bench and hoist for those who are unable to use a standard accessible toilet.
•    One Changing Place Toilet in the Spectator Village
•    One Changing Place Toilet in Car Park 3A

Cabin accessible toilets
•    Three accessible toilets in the Spectator Village
•    One accessible toilets at the Driving Range
•    One accessible toilet in Car Park 3A

Plastic accessible toilets  
•    Two accessible toilets at the 2nd hole spectator area
•    Two accessible toilets at the 7th hole spectator area 
•    Two accessible toilets at the 12th hole spectator area 
•    Two accessible toilets at the 15th hole spectator area 
•    One accessible toilet at Stirling P&R departure
•    One accessible toilet at Perth P&R departure
•    One accessible toilet P&R North arrival 
•    One accessible toilet P&R South arrival 

Parenting Area

Located within the Family Zone, in the Spectator Village is a parenting area. The parenting area allows for a quiet and comfortable space for parents with young children. The Family Zone offers a space for children to play under parental supervision. 

Hospitality Areas

All hospitality areas at the Solheim Cup are wheelchair accessible with permanent ramps to access any elevated structures. There are accessible toilets available at all hospitality areas.

Emergency Evacuation Procedures

In the unlikely event of an emergency evacuation, all visitors at The Solheim Cup will be led to the Rendezvous Points around the course which Stewards and Marshals will direct you to. 

In the event that a Full Site Evacuation occurs Security, Stewards and Marshals will direct you to the nearest entry/exit point. 

Information for Visually Impaired Spectators

We welcome assistance dogs and have a dedicated area located centrally within the venue for dog spending. If you require assistance locating the spending area please ask an Access Buddies. 

Induction Loop

There will be an induction loop provision at entrance 3/4 from car park 3A. The loop is portable but located at the ticket counter. 

There will also be a limited number radio transmitted portable induction loop receiver units will be available for the Opening Ceremony in the Spectator Village and the 1st Tee Grandstand. Receiver units can be signed out from the information point located behind the first tee.